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Training case study

Mentor-led doubt resolution and the learner knowledge base

How learner questions on AEP, Web SDK, AJO and CJA are captured, answered with Adobe documentation references and turned into a public knowledge base.

Quick answer

Every learner question is captured in a shared doubts log, answered by a mentor with a plain-language explanation and an Adobe documentation reference, then reviewed for recurring themes. Recurring answers become public knowledge-base guides, so each batch benefits from the questions of the batches before it.

Who it is for

Learners in live and recorded batches who get stuck on schemas, identities, ingestion, Web SDK, journeys or reporting. Browse the resulting AEP student questions knowledge base.

Delivery model

Mentor-led doubt resolution and the learner knowledge baseMENTOR-LED DOUBT RESOLUTION AND THE LEARNER KNOWLEDGE BASE1Capturedoubt logged with context2Triageconcept, config or bug3Answerplain language + reference4Demonstratein class if needed5Publishknowledge-base guide6Improveupdate lessons
Learner journey through the program.
  1. Capture — doubt logged with context
  2. Triage — concept, config or bug
  3. Answer — plain language + reference
  4. Demonstrate — in class if needed
  5. Publish — knowledge-base guide
  6. Improve — update lessons

What the program includes

  • Shared doubts log per batch
  • Answers with Adobe Experience League references
  • Screen-share debugging for configuration issues
  • Recurring questions turned into guides
  • Interview-style follow-up questions
  • Lesson updates based on common confusion

How progress is checked

  • Open doubts reviewed every session
  • Answers checked against current documentation
  • Recurring themes fed back into the curriculum

We report participation and assessment progress honestly. No job, salary or certification outcome is guaranteed.

What Infinite360 brings

Architecture first

A documented target architecture, identity strategy and data model before a single journey is built.

Reusable accelerators

Schema patterns, naming conventions, backlog templates, QA checklists and runbooks reused across projects.

Validation discipline

Every stage is validated - payloads, identity graphs, profile fragments, audience counts and journey test runs.

Knowledge transfer

Walkthrough recordings, documentation and pairing so your team can run and extend the solution.

Live mentor access

Doubts are answered in class, in the community and in written follow-ups with references to Adobe documentation.

Simulators and sandboxes

Industry simulators and practice environments so learners build, break and fix real configurations.

Next steps

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