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Comparison guide

CJA vs Adobe Analytics: use cases and trade-offs

Customer Journey Analytics vs Adobe Analytics compared: data model, cross-channel analysis, identity, implementation with Web SDK, and when to migrate.

Quick answer

Adobe Analytics is a digital analytics product built on report suites, mainly for web and app data. Customer Journey Analytics (CJA) analyses any AEP dataset, online or offline, joined on a person ID, enabling cross-channel journey analysis. Many organisations migrate to CJA with Web SDK, while weighing reporting continuity and feature differences.

Key differences

Adobe AnalyticsCustomer Journey Analytics
Data sourceReport suitesAEP datasets via connections
ScopePrimarily digital channelsCross-channel, online and offline
ConfigurationVariables at collectionData views defined at reporting time

Migration considerations

  • Map existing variables and KPIs to XDM and data view components.
  • Plan Web SDK collection and parallel running.
  • Agree a person ID strategy for cross-channel stitching.
  • Retrain analysts on Workspace in CJA.

Need help? See CJA consulting.

Frequently asked questions

Does CJA replace Adobe Analytics?

It can, depending on requirements. Some organisations run both during migration. Compare features against your reporting needs first.

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